DOMAIN 5: SECONDARY TRAUMATIC STRESS–INFORMED TRAINING
Item 9
Strategies:
- Help staff identify areas of challenge and of strength in their work as it relates to trauma exposure (for example, de-escalating a situation with an angry client).
Implementation Resources:
Online Learning
- “Calming the Storm: Foundational Skills in Verbal De-escalation,” a webinar offered by Tend Academy teaches professionals strategies to de-escalate situations that can occur when providing direct services. See the link for more information and pricing.
Podcasts and Videos
- “Moral Distress” (8 minutes), from the Well@Work podcast series, produced by the University of Kentucky Center on Trauma & Children. In this episode, Dr. Ginny Sprang discusses moral distress and how it may appear in the workplace and offers tips in how to mitigate it.
Strategies:
- Learn about the impacts of emotional labor/suppression.
Implementation Resources:
Publications
- J. E. Bono, & M. A. Vey. (2005). “Toward understanding emotional management at work: A quantitative review of emotional labor research.” Emotions in Organizational Behavior, 224-244.
- Norah Aung & Promise Tewogbola. (2019). “The impact of emotional labor on the health in the workplace: a narrative review of literature from 2013–2018.” AIMS Public Health, 6(3), 268-275.
Strategies:
- Provide training opportunities to staff. Training on evidence-based practices has shown to decrease STS8 as it increases the competence and confidence of the practitioner.
Implementation Resources:
Websites/Apps/Posts
- Refer to the NCAC Virtual Training Center for a catalog of trainings and recorded webinars available to child maltreatment professionals. All content is free after you log in.
- California Evidence-Based Clearinghouse for Child Welfare is a website that includes information and resources for child welfare professionals.
Strategies:
- Consider how the expertise of each staff member can be leveraged to help mentor others as a way to increase their skills and knowledge in specific areas.
- Work with each staff member to create a professional development plan that helps identify and address the challenges so that they can build their confidence and competence.
Select Action Plan to begin to organize and implement next steps.