1Ward, J., & McMurray, R. (2015). The Dark Side of Emotional Labour. New York: Routledge.
2Jirek, Sarah L., (2020). “Ineffective organizational responses to workers’ secondary traumatic stress: A case study of the effects of an unhealthy organizational culture,” Human Service Organizations: Management, Leadership & Governance 44, no. 3: 210. https://doi.org/10.1080/23303131.2020.1722302
3Kim, Hyosu, and Dennis Kao. (2014). “A meta-analysis of turnover intention predictors among US child welfare workers.” Children and Youth Services Review 47: 214. https://www.sciencedirect.com/science/article/pii/S0190740914003399
4Choi, Ga-Young. (2011). “Organizational impacts on the secondary traumatic stress of social workers assisting family violence or sexual assault survivors.” Administration in Social Work 35, no. 3: 225. https://doi.org/10.1080/03643107.2011.575333
5Kulkarni, Shanti, Holly Bell, Jennifer L. Hartman, and Robert L. Herman-Smith. (2013). “Exploring individual and organizational factors contributing to compassion satisfaction, secondary traumatic stress, and burnout in domestic violence service providers.” Journal of the Society for Social Work and Research 4, no. 2. https://doi.org/10.5243/jsswr.2013.8
6Singer, Jonathan, Caroline Cummings, Sarah A. Moody, and Lorraine T. Benuto. (2020). “Reducing burnout, vicarious trauma, and secondary traumatic stress through investigating purpose in life in social workers.” Journal of Social Work 20, no. 5: 620. https://doi.org/10.1177/1468017319853057
7Cummings, Caroline, Jonathan Singer, Ryan Hisaka, and Lorraine T. Benuto. (2021). “Compassion satisfaction to combat work-related burnout, vicarious trauma, and secondary traumatic stress.” Journal of Interpersonal Violence 36, no. 9-10: NP5304. https://doi.org/10.1177/0886260518799502
8Rivera-Kloeppel, Breanna, and Tai Mendenhall. (2021). “Examining the relationship between self-care and compassion fatigue in mental health professionals: A critical review.” Traumatology. https://doi.org/10.1037/trm0000362
9Middleton, Jennifer Sean, and Cathryn C. Potter. (2015). “Relationship between vicarious traumatization and turnover among child welfare professionals.” Journal of Public Child Welfare 9, no. 2: 195. https://doi.org/10.1080/15548732.2015.102198710
10Kim, Jeongsuk, Brittney Chesworth, Hannabeth Franchino-Olsen, and Rebecca J. Macy. (2021). “A scoping review of vicarious trauma interventions for service providers working with people who have experienced traumatic events.” Trauma, Violence, & Abuse. https://doi.org/10.1177/1524838021991310
11Townsend, Stephanie M., and Rebecca Campbell. (2009). “Organizational correlates of secondary traumatic stress and burnout among sexual assault nurse examiners.” Journal of Forensic Nursing 5, no. 2: 97. https://doi.org/10.1111/j.1939-3938.2009.01040.x
12Hamid, Abdalla, and Saif A. Musa. (2017). “The mediating effects of coping strategies on the relationship between secondary traumatic stress and burnout in professional caregivers in the UAE.” Journal of Mental Health 26, no. 1: 28. https://doi.org/10.1080/09638237.2016.1244714
13Bonach, Kathryn, and Alex Heckert. (2012). “Predictors of secondary traumatic stress among children’s advocacy center forensic interviewers.” Journal of Child Sexual Abuse 21, no. 3: 295. https://doi.org/10.1080/10538712.2012.647263. PMID: 22574845
14Hensel, Jennifer M., Carlos Ruiz, Caitlin Finney, and Carolyn S. Dewa. (2015). “Meta‐analysis of risk factors for secondary traumatic stress in therapeutic work with trauma victims.” Journal of Traumatic Stress 28, no. 2: 83. https://doi.org/10.1002/jts.21998. PMID: 25864503
15Perez, Lisa M., Jeremy Jones, David R. Englert, and Daniel Sachau. (2010). “Secondary traumatic stress and burnout among law enforcement investigators exposed to disturbing media images.” Journal of Police and Criminal Psychology 25, no. 2: 113. https://doi.org/10.1007/s11896-010-9066-7
16Kalergis, Karen Irene, and Debra Anderson. (2020). “Lessons from the field: An evidence-informed resiliency model for child abuse organizations.” Child Abuse & Neglect 110: https://doi.org/10.1016/j.chiabu.2019.104266
17Kerig, Patricia K. (2019). “Enhancing resilience among providers of trauma-informed care: A curriculum for protection against secondary traumatic stress among non-mental health professionals.” Journal of Aggression, Maltreatment & Trauma 28, no. 5: 613. https://doi.org/10.1080/10926771.2018.1468373
18The Center for Child Welfare Trauma-Informed Policies, Programs, and Practices and O’Malley-Laursen, A. (2021). Secondary Traumatic Stress in Child Welfare Practice: Trauma-informed Guidelines for Organizations, Second Edition. San Diego, CA: Chadwick Center for Children and Families.
19Bride, Brian E. (2013). The Secondary Traumatic Stress Scale, DSM 5 Revision. Unpublished Manuscript. View PDF
20Stamm, Beth Hundall. “Professional quality of life: Compassion satisfaction and fatigue subscales, Version V (ProQOL)” (2009). https://proqol.org/proqol-1
21Rabideau, A., & CrossBear, S. (2014). Personal Balance Wheel. Unpublished manuscript.
22Smirnova, Mary O., Samantha J. Meckes, and Cynthia L. Lancaster. (2022). “The protective effects of perceived cohesion on the mental health of first responders.” Psychological Services 19, no. S1: 23. https://doi.org/10.1037/ser0000580
23Mastracci, Sharon, and Scott Mourtgos. (2021). “The ethics of emotional labor in public service: The case of children’s services forensic interviewers.” Human Service Organizations: Management, Leadership & Governance 45, no. 3: 260. https://doi.org/10.1080/23303131.2021.1883787
24Fisher, Patricia. (2015). Building Resilient Teams: Facilitating Workplace Wellness & Organizational Health in Trauma-exposed Environments: Practical & Effective Approaches. Fisher & Associates Solutions Incorporated.
25Miller, Brian, and Ginny Sprang. (2017). “A components-based practice and supervision model for reducing compassion fatigue by affecting clinician experience.” Traumatology 23, no. 2: 153. https://doi.org/10.1037/trm0000058
26Letson, Megan M., Catherine Davis, Jennifer Sherfield, Oliver WJ Beer, Rebecca Phillips, and Kathryn G. Wolf. (2020). “Identifying compassion satisfaction, burnout, & traumatic stress in Children’s Advocacy Centers.” Child Abuse & Neglect 110: https://doi.org/10.1016/j.chiabu.2019.104240
27Baugerud, Gunn Astrid, Sille Vangbæk, and Annika Melinder. (2018). “Secondary traumatic stress, burnout and compassion satisfaction among Norwegian child protection workers: Protective and risk factors.” British Journal of Social Work 48, no. 1: 215. https://doi.org/10.1093/bjsw/bcx002