DOMAIN 2: CREATING AND SUSTAINING A SAFE AND SUPPORTIVE CULTURE

Item 2

To what extent does your organization provide training on how to manage dangerous situations or threats from clients or families?

Strategies:

  • Provide staff with regular training on what to do in situations (in person or over the phone or telehealth) where clients become dysregulated and are escalating—or if indirect threats are made.
  • Make staff aware of the policies related to client threats so they know what actions to take in the event of a threat.

Implementation Resources:

Publications

  • “Emergency Preparedness and Response Guide for Children’s Advocacy Centers,” a guide developed by Southern Regional Children’s Advocacy Center with input from CAC and Chapter directors as well as partnering organizations. The guide focuses on how to develop, implement, and maintain a plan for when the unexpected happens, such as weather events, active shooter situations, critical incidents, and other events that may interrupt service delivery and cause trauma for both staff and clients.

Select Action Plan to begin to organize and implement next steps.

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